Auto Windscreens was highly commended at last night’s 2019 UK Customer Service Excellence Awards for its ‘Outstanding Customer Journey’.

The company was among over 70 businesses vying for accolades at the event held at the Café de Paris, London. Now in its second year, the awards focus on ‘customer service in the insurance and broker markets, benchmarking success, innovation and positive business change for the customer’. Judges include some of the UK’s leading customer service experts.

James MacBeth, Auto Windscreens’ Operations Director, said: “It is fantastic to have our superb customer journey recognised in this way. We put a great deal of effort and investment into developing our customer-centric processes so we consistently give our partners and their policyholders an exceptional service.”

Through its dedicated 24/7 contact centre, a network of 60 sites and a 300-strong mobile fleet, Auto Windscreens’ service is designed to ensure a smooth and convenient claims experience.

Driven by innovation, the company recently introduced real-time management information and has just upgraded its impressive service management software. These advancements complement the company’s technician tracking capabilities, pre- and post-work video vehicle inspections and an evolving Advanced Driver Assistance Systems (ADAS) recalibration solution.

The business’ customer satisfaction rate consistently sits above 95% and on independent review site, Reevoo, 98% of those who used Auto Windscreens stated that they were happy with the service received.

For more information about the UK Customer Service Excellence Awards, to: https://www.customerserviceexcellenceawards.co.uk